Part 2As I left off with the Charter Cable Saga, they cut me off from their services the day I got home from the hospital Dec. 6th. I'm sure it was just one of those things but it still rankled. I was going to be in home isolation for a week with no Internet or cable.
My wonderful wife took up the case and I handed her all the documents we had regarding this payment they say we missed...Charter bills, notes on when and who we talked to, reference numbers that said we were paid up and had no balances, the charge card payments, literally everything.
I discovered that our wonderful 2007 LCD Panasonic TV on its own would get TV stations. Not all without an antennae but most of the ones I watched...PBS, CBS, NBC and quite a few others. If I had an antennae who knows what we would have seen. I was happy with the TV but not so with no wi-fi. Well, we had Internet on our cell phones but you can't manage much or at least I couldn't. I could read mail, check out my store on Etsy but gave up trying to do much with it. This is the only time I wished I had bought an iPhone 6+. The problem with that was that I could barely hold it my hands are so small. Besides, I had an iPad. Who every dreamed you would be cut off so thoroughly?
Later my wife went up to the Charter office in Alhambra, CA papers in hand. We were afraid it would affect our credit rating so wanted our name cleared. Besides, they were holding the phone number I had had for over 40 years hostage. Thinking about ALL the damn solicitors that call us, maybe another number might be better! Anyway she returned later with a paper that said "Zero" balance. The next day we received a letter from Charter that said the same thing. That had to be the quickest response from a company in history! Here is the bill dated Dec. 19, 2014:
It goes on and on!
With the two documents that say we owe no balance and the balance is "zero" and the continuing billing from Charter, friends are saying that we need to file a lawsuit for harrassment. As my health improves I may. No one I know likes Charter and while all have had their turns dealing with them, no one has ever heard of what we have been and are going through.
I told the Charter guy getting our gear that he better start looking for another profession. With CBS, HBO, ESPN and others jumping to the Internet soon, we will finally have what we watch untethered and pay for what we want not 150 channels we would never watch. They can merge all they want but in 5 years cable may well not exist. Monopoly deals that cities had for 50 years will dry up and they will really have a credit crunch!
Am I happy with AT&T? Pretty much. We found they over commit. The DirecTV portion was here on time and all the TV's are up and running. The Charter boxes never worked and the minute the tech was gone they were gone too. The wi-fi at least works steadily. I haven't had to reboot yet! It isn't as fast but I am not hacking Sony or Home Depot so its good enough for my needs.
Time will tell. However, I try to keep up with tech and at 69 at least know what's happening even if I can't do it anymore. Many apps are beyond my understanding and I am always complaining about upgrades. It worked fine before. Now? There are going to be big changes in the next few years that will make what we see and do as different as day and night. I just hope and pray these tech companies understand Boomers and their now varying degrees of competence.
Meanwhile, if you have a cable provider choice, Charter is not the one!
Please visit my craft store at KrugsStudio.etsy.com and my fine art store at AlanKrugFineArt.etsy.com. Thank you for stopping by and reading!