The other day I received an email from Synchrony Bank alluding to a bill being overdue. It appears Lowe's uses this bank for their credit card which I in fact discovered in tiny type on the back of the card.
Since I had received no other notice than this I called them and after saying I wanted an agent about 100 times, waited the obligatory 15 + minutes, spoke to a real person. (Why does every company say their call volume is greater than usual?)
I explained that I had received no other bill, a statement or eBill but did remember the purchase. I told her in the future I needed a statement as I never pay from an eBill. "Oh, but you are signed up for eBilling!" I told her I NEVER sign up for eStatements or billing. AARP suggests seniors, especially, get a printed statement and go over the charges carefully to make sure you haven't been fraudulently charged. I told her, in fact I had been and was on my third Costco/Citi because of this. That's when she said,
"If we send you a printed statement there's a $1.95 fee." "Each and every time," I asked? "Yes. Is that OK?"
I agreed to use my bank debit card, paid the bill and noted it showed up on my iPhone bank statement almost immediately. I also decided the 5% discount on purchases at Lowe's wasn't worth a nearly two dollar statement fee each time except on large purchases, like my shower remodel. That 5% was a discount worth having!
However, we weren't done yet. As I was working on my computer it alerted me to another email from
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| Waiting for a REAL person |
Synchrony Bank. Opening it, it again stated I owed $56.83, money I had just paid on my Debit card and had showed up in my checking account not even an hour before. So back on the phone waiting to speak to a human and finally told her the info she needed and asked why I was being dunned again. After muttering a few nonsense sentences she admitted it took one to two days to record the payment. I told her this was the 21st Century and my bank showed the payment immediately. Silence.
So finally I asked, is my bill paid or not? She admitted it was but would take a day or two to show up. I thanked her and hung up. Talking to a senior friend later he warned me about cutting the card up. Just don't use it he said. And trust me I have no plans to.
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| Some of us still use pen and paper. |
I guess old geezers like me are a dying breed. We want printed statements that seem more real than something on a flickering screen. There are SO many online scams a paper statement generally seems valid because there is a return address, phone number that you can call with questions. I can't even count the scams I've spotted on my credit card statements or bogus bills I've received. Investigating a manufacturers Verizon statements once I got them a $4,000 + check for fraudulent billings.
With generations generally unable to write a check, something we were taught in the 8th grade, I think it behooves banks to waive such fees until we, well, die off. It won't be that much longer and as a follower of the stock market, the big banks are doing very well indeed. They better beware though that such charges may get us to move our money and use credit where fees are not charged. In times like these, especially times like these, every penny counts!!!
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